Shipping & Delivery Policy

Overview of Our Fulfilment Model

Globobag operates free shipping on all orders, and our distributed fulfilment system is designed to deliver products efficiently while maintaining quality control. Orders may be dispatched from logistics facilities located in the United Kingdom, the European Union, or selected international hubs, depending on stock availability and destination.

This model allows us to optimise delivery times and reduce unnecessary transport delays.

2. Processing of Orders

Orders are typically processed within 1 to 3 working days following payment confirmation. During peak periods or promotional events, processing may take slightly longer, but we always aim to dispatch promptly.

You will receive confirmation once your order has been shipped, including any available tracking details.

3. Delivery Times

Delivery times vary depending on destination and carrier schedules. Estimated delivery windows are provided at checkout as guidance only and are not guaranteed, as factors such as customs clearance, weather conditions, or courier operations may affect transit.

While we work with reputable logistics providers, responsibility for delivery services rests with the carrier once goods are dispatched.

4. Customs, Duties, and International Orders

For deliveries outside the UK, local customs regulations may apply. Any import duties, taxes, or clearance fees imposed by the destination country are the responsibility of the recipient unless otherwise stated at checkout.

We recommend checking local import policies before placing an international order.

5. Delivery Address Accuracy

Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate. We cannot be held responsible for delays or losses resulting from incorrect address details.

If you notice an error after placing your order, please get in touch with us immediately so we can attempt to amend the shipment before it is dispatched.

6. Lost or Delayed Shipments

If your order appears delayed beyond the expected timeframe, please get in touch with us so we may investigate with the courier. While we will assist in resolving delivery issues, replacement or refund decisions will be made only after the carrier confirms loss or damage.

7. Receipt of Goods

Upon delivery, responsibility for the goods transfers to you. We recommend inspecting your package promptly and notifying us of any visible damage within a reasonable timeframe so that we may assist.

8. Delivery Restrictions

We reserve the right to decline shipment to certain locations where delivery services are unavailable, unreliable, or restricted by law or logistics limitations. In such cases, a full refund will be provided.