Privacy Policy
Privacy Policy
- Our Commitment to Your Privacy
Globo Designs Ltd is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with the Globobag website or purchase our products. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Information We Collect
We collect information that you provide directly when placing an order, making an enquiry, or contacting us for support. This may include your name, billing and delivery address, email address, telephone number, and transaction details.
We also automatically collect limited technical information when you use the website, such as your IP address, browser type, and usage patterns. This helps us maintain security and improve the performance of our services.
- How We Use Your Information
Your data is used primarily to fulfil our contractual obligations to you. This includes processing orders, arranging delivery, providing customer support, and administering warranty services. We may also use information to improve our products, prevent fraud, and ensure the proper functioning of the website.
Where you have given consent, we may send occasional communications about products or updates. You may opt out at any time.
- Lawful Basis for Processing
We process personal data only where there is a lawful basis to do so. Most processing is necessary to perform our contract with you. In other cases, we rely on legitimate business interests, such as improving our services or complying with legal obligations, including tax and accounting requirements.
- Sharing of Information
We share personal information only where necessary to operate our business. This may include logistics providers, payment processors, and technology partners who support our website and fulfilment systems. These parties are required to handle your data securely and only for authorised purposes.
We do not sell or rent personal information to third parties.
- International Processing
Because our fulfilment network may involve partners outside the UK, your data may be processed internationally. In such cases, appropriate safeguards are implemented to ensure that your information remains protected in line with UK data protection standards.
- Data Retention
We retain personal data only for as long as necessary to meet contractual, legal, and operational requirements. Once the information is no longer required, it is securely deleted or anonymised.
- Your Rights
You have the right to access the personal data we hold about you, request corrections where necessary, and ask for your data to be erased in certain circumstances. You may also object to specific types of processing or withdraw consent where it has been given.
Requests can be made by contacting globosupport@globobag.com.
- Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. While no system can guarantee absolute security, we apply recognised safeguards to protect your data.
- Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in law or business operations. The most current version will always be available on our website.